Q. Can I use my battery Airflo plugged into the mains power supply?
A. The battery Airflo will work while plugged into the mains, but it will still be running off the battery power. The batteries will charge when the Airflo is not in use but any operation will halt the charging and power will be drained from the batteries. For heavy use we would recommend that you use an Airflo Mains compressor.
Q. Is there somewhere near me I can go to see this product?
A. There are a number of outlets around the UK that stock Mangar International’s products. Not every outlet carries every one of our products and prices may vary. For your local dealers please call Head Office on 01544 267674.
Q. My invoice and VAT form aren't in the box with the product, where are they?
A. We send the Invoice and VAT form separately from your product, they should usually arrive a couple of days after the goods. If you have not received them within a week please call us on 01544 267674 and we will send copies.
Q. Why do I have to pay VAT now? Last time I ordered I filled in a form and didn’t have to pay it.
A. After consulting with the VAT office Mangar International now has to charge VAT on all orders. Customers who are VAT exempt can fill out a short form which once returned to our Head Office will enable us to refund their VAT. Guidance on eligibility is available from the National Advice Service on 0845 010 9000.
Q. Can I take my product on holiday?
A. Yes, all our equipment is portable and is suitable for use throughout the world. Use your normal travel plug. (Both Mains & Battery powered Airflos can be used in countries with a voltage range between 220v & 240v, however, a suitable mains travel plug adaptor will need to be used where appropriate. NOTE: If taking a Mains powered Airflo to a country with 110v supply, a 110v to 230v step up transformer will be required. If taking a Battery powered Airflo to a country with 110v supply, a 110v Airfo battery charger can be purchased through Mangar International).
Q. How often would you recommend that I have my equipment serviced?
A. Once every twelve months, as this would ensure that a certain standard of maintenance is kept and any adjustment or rectification can be done without loss of usage by the user.
Q. I sent the VAT form back a week ago but have not yet received my refund.
A. VAT refunds are paid in the same manner in which the order was placed. If you paid by a credit or debit card then we will credit your card to the value of your VAT. Customers who paid by cheque will receive a cheque back from us. If after a week you have not received your cheque, or refund onto your card, please call our Head Office on 01544 267674 to ensure we have received your VAT form back.
Q. Is there a correct way of connecting the hand control to the Elk?
A. When connecting the 4-way hand control to the Emergency Lifting Cushion please check that the correctly numbered/coloured hand control hose is attached to the corresponding numbered/coloured connector on the ELK before trying to inflate.Ensure that the hoses are free and not restricted in any way.When using the ELK with the Airflo, ensure that the "auto" button is engaged.General FAQs
Q. How can I be sure that the compressor will always have enough charge to enable me to use my Emergency Lifting Cushion?
A. We recommend that the Airflo Battery compressor should be left on continual charge when not in use. This will ensure that the compressor is fully charged when required.