Q. Can I use my battery Airflo plugged into the mains power supply?
A. The battery Airflo will work while plugged into the mains, but it will still be running off the battery power. The batteries will charge when the Airflo is not in use but any operation will halt the charging and power will be drained from the batteries. For heavy use we would recommend that you use an Airflo Mains compressor.
Q. Is there somewhere near me I can go to see this product?
A. There are a number of outlets around the UK that stock Mangar International’s products. Not every outlet carries every one of our products and prices may vary. For your local dealers please call Head Office on 01544 267674.
Q. My invoice and VAT form aren't in the box with the product, where are they?
A. We send the Invoice and VAT form separately from your product, they should usually arrive a couple of days after the goods. If you have not received them within a week please call us on 01544 267674 and we will send copies.
Q. Why do I have to pay VAT now? Last time I ordered I filled in a form and didn’t have to pay it.
A. After consulting with the VAT office Mangar International now has to charge VAT on all orders. Customers who are VAT exempt can fill out a short form which once returned to our Head Office will enable us to refund their VAT. Guidance on eligibility is available from the National Advice Service on 0845 010 9000.
Q. Can I take my product on holiday?
A. Yes, all our equipment is portable and is suitable for use throughout the world. Use your normal travel plug. (Both Mains & Battery powered Airflos can be used in countries with a voltage range between 220v & 240v, however, a suitable mains travel plug adaptor will need to be used where appropriate. NOTE: If taking a Mains powered Airflo to a country with 110v supply, a 110v to 230v step up transformer will be required. If taking a Battery powered Airflo to a country with 110v supply, a 110v Airfo battery charger can be purchased through Mangar International).
Q. How often would you recommend that I have my equipment serviced?
A. Once every twelve months, as this would ensure that a certain standard of maintenance is kept and any adjustment or rectification can be done without loss of usage by the user.
Q. I sent the VAT form back a week ago but have not yet received my refund.
A. VAT refunds are paid in the same manner in which the order was placed. If you paid by a credit or debit card then we will credit your card to the value of your VAT. Customers who paid by cheque will receive a cheque back from us. If after a week you have not received your cheque, or refund onto your card, please call our Head Office on 01544 267674 to ensure we have received your VAT form back.
Q. What is the difference between a Handy Pillowlift and a Sit U Up?
A. The Handy Pillowlift and Sit U Up are very similar products with slightly differing applications. The Handy Pillowlift has two air compartments, one which produces the lifting action while the other forms the mattress to support your upper body during lifting. The Sit U Up has a solid back rest for upper body support to provide extra rigidity. Both items are covered by a soft quilt and a pillow holder.
Whether softness is needed for pressure relief or whether extra stability is more important to you, we are happy to offer no obligation demonstrations of both products so that you can be sure of which product is best for you prior to a purchase.
General FAQs
Q. If I leave my Handy Pillowlift inflated during the day when I'm up and about, I often find it has lowered - does this mean it has a leak?
A. No, the exhaust valve on your pillow lift needs to have back pressure/weight upon it to seal. It is therefore normal to notice it lowering if you are not lying on it.
Q. I use my Handy Pillowlift with a Battery Airflo compressor. How do I know when to charge the battery?
A. We recommend that when not in use the Airflo compressor should be left on continual charge. This ensures that it is fully charged when required.
Q. Is it possible to purchase replacement quilts and covers for the Pillowlift? Are these items washable?
A. Both quilts and covers are available for purchase and these can be machined washed. Please refer to the washing instructions on the cover and quilt.
Q. What is the best way to transfer onto the bed when using the Handy Pillowlift?
A. When transferring onto the bed, your bottom should be positioned against the front edge of the Handy Pillowlift.
Q. How should I position my Handy Pillowlift?
A. Ensure that the rear edge of the pillow lift is placed against the headboard on the bed.
Q. What is the weight limit for the Handy Pillowlift?
A. 21 stone (135kg).